Orders paid before 12:00 p.m on Monday - Friday (except for public holidays) will usually be shipped on the same day if the product is in stock. Goods sold are not returnable or exchangeable.

We reserve the right to change the price without prior notice. In the case of our system being hacked, malfunction or description is inaccurate, we reserve the right to cancel the order and return full amount if payment has been made.

We do not accept payment via PayPal or cheque.

We warrant that our products should be free from manufacturing defects. In the rare occasion where a manufacturing defect occurs, please contact us so that we may assess and remedy the situation for you to the best of our abilities.

Due to the nature of the application of ladders, damages from misuse, negligence, and normal wear and tear are not covered by our warranty.

Shipping lead time would not usually exceed 7 working days from the placement of order.

Product(s) in stock will be shipped out the same day or the next and will usually arrive the day after.

We ship our products using express courier (Gdex, Airpak) and would therefore be unable to entertain specific delivery times.

As the manufacturer of Winner Ladder, spare parts and accesories such as tool tray, hinges, rubber shoe, etc. are always available.

To prolong the service life of products purchased from us, we offer repairs and parts replacement for a reasonable cost at our factory location. Contact us if you have a need for service to obtain an estimate.